Why am I receiving an invoice after installation?
After your installation is complete, you may notice additional charges on your invoice. These are normal and reflect costs directly related to the installation process.
Additional charges may include:
- Travel expenses – if our team needed to travel to your site
- Lodging – when overnight stays were required
- Daily per diem – if applicable, to cover meals and other expenses
- Extra equipment – if additional parts or hardware were required to complete your installation
Why you’re seeing these charges
We include these line items to provide full transparency into the costs associated with getting your system up and running. This way, you know exactly what was required for your installation and why it was billed.
Need help?
If you have questions about specific line items on your invoice, please contact our Billing Support Team. We’ll be happy to review your invoice with you.
