Why didn’t my Auto Pay charge go through this month?
Overview: If your Auto Pay didn’t go through this month — don’t worry. It’s usually a quick fix. Most issues are caused by small changes in your account or payment details.
Common Reasons Auto Pay May Fail
Your Auto Pay might not process for one of the following reasons:
- Subscription changes – Adding or removing vehicles, or adjusting your plan details can interrupt Auto Pay.
- Expired or declined payment method – Check if your saved credit card or bank account is still valid.
- Bank or card provider restrictions – Some banks block automatic or recurring payments for security reasons.
- Recent account updates – If you’ve recently made changes in your profile or billing info, your Auto Pay settings may have been reset.
Common Reasons Auto Pay May Fail
Follow these steps to resolve most Auto Pay issues:
- Log in to your online account.
- Verify your subscription details — make sure your plan information is correct.
- Check your saved payment method — confirm it’s active and up to date.
- Reconfirm Auto Pay settings — if you made recent changes, Auto Pay may need to be re-enabled.
- Try again or contact support — if Auto Pay still doesn’t process after these checks, please reach out to our Support Team for assistance.
Tip
If your payment method was recently updated or declined, you may need to manually pay your current invoice before Auto Pay resumes automatically next month.
