Troubleshooting Auto Pay — Why Your Payment Did Not Process

Overview

If your Autopay did not process on your scheduled billing date, do not worry — this happens occasionally and is usually resolved quickly. The most common causes are an expired payment method, a billing address mismatch, or a temporary issue with your QuickBooks account.

Common Reasons Autopay Fails

• Payment method expired — credit or debit card has passed its expiration date
• Insufficient funds — bank account or card does not have enough available balance
• Billing address mismatch — the address on file does not match the address associated with your card
• Bank declined the transaction — some banks flag recurring charges if they have not seen them before, or if the charge amount changed
• QuickBooks session expired — your QuickBooks account credentials may need to be refreshed
• Card number changed — if you received a new card with a different number, your payment method needs to be updated

How to Resolve a Failed Payment

1. Log in to your QuickBooks account and navigate to your billing settings.
2. Verify your payment method is current and the card or account details are accurate.
3. If your card has expired or changed, update the payment method with your new card details.
4. Confirm your billing address matches exactly what your bank has on file.
5. Once updated, contact our billing team to manually trigger the payment or to confirm your next automatic billing date: billing@dispatch360.com

If the Issue Persists

If you have updated your payment method and the issue continues, contact our billing team directly. We can pull up your account status and work with you to resolve any outstanding balance: billing@dispatch360.com or +1 (888) 998-7767.

Note: Your Dispatch360 service will not be interrupted for a single missed payment. Our billing team will contact you to resolve the issue before any service changes are made.