If a truck isn’t appearing on the live map, it can slow down dispatching. Here’s how to quickly identify and fix GPS tracking issues.
Common Causes
- The truck’s mobile device is offline.
- GPS sensor temporarily lost signal in a low-coverage area.
- Driver’s app isn’t running in the background.
Quick Fixes
- Ask the driver to check that their device is powered on and connected to the internet.
- Confirm the Dispatch360 Driver App is running.
- From the dispatcher’s dashboard, refresh the map to force an update.
- If the issue persists, contact support for remote diagnostics.
Prevention
Keep all driver apps updated to the latest version, and remind drivers not to force-quit the app while in operation.
