How do I install and set up the skEYEwatch application on my tablet?
Overview: Your monthly subscription billing begins when your equipment ships – not when it’s installed or first used. This timing ensures your account and services are fully active as soon as your equipment leaves our facility.
Billing Schedule
Monthly subscription billing begins on either the 1st or the 15th of the month, depending on when your equipment ships.
Example:
- Equipment ships before the 1st → Billing begins on the 1st.
- Equipment ships after the 1st → Billing begins on the 15th.
Why Billing Starts at Shipment
When your equipment ships, your cellular network service and SIM card are provisioned and activated. This means your account and connectivity are live, even if you haven’t yet powered on or installed the hardware.
Because these services are active and ready for use, monthly billing begins immediately upon shipment. This ensures uninterrupted access to customer support, integrations, and platform updates.
What Your Subscription Includes
Your monthly subscription covers much more than just hardware. It includes:
- Ongoing troubleshooting and technical support
- Access to customer support services
- Assistance with building out your Dispatch360 environment
- Personalized training sessions with Dispatch360 specialists
- Integrations, updates, and continuous platform improvements
Billing Start Date FAQs
Billing starts when your equipment ships. At that point, your cellular network service activates and your SIM card goes live. Even if the hardware isn’t installed yet, the service is active, so monthly billing begins.
Normally, billing starts once your equipment ships. If you need to delay installation, contact us before shipment. We can review your options and may offer limited flexibility to delay billing when arranged in advance.
Yes. Many customers in industries like concrete, paving, or snow removal take seasonal breaks. We can set up seasonal billing or a temporary service suspension. Contact our Billing Department before your off-season to plan ahead.
Need Help?
If you have questions about your billing start date or need to discuss seasonal billing options, please contact our Billing Support Team. We’ll be happy to review your account and provide personalized assistance.
