SKEYEWATCH, INC. ("Company," "we," "us," or "our"), including but not limited to Dispatch360 and related solutions, is committed to protecting the privacy of our customers, users, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our software platform, or engage with our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name, email address, phone number, and mailing address
- Company name, job title, and fleet size
- Billing and payment information
- Account credentials and login information
Usage Data
- Browser type, operating system, and device information
- IP address and approximate geographic location
- Pages visited, time spent, and interactions with our platform
- Referral source and campaign data
GPS and Fleet Data
- Vehicle location data collected through our fleet tracking services
- Driver activity logs and delivery records
- Route history and dispatch data
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Dispatch360 platform
- Process transactions and manage billing
- Communicate with you about your account, updates, and support
- Respond to inquiries and demo requests
- Analyze usage to improve our products and services
- Comply with legal obligations and enforce our terms
- Send marketing communications (with your consent, where required)
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers — third-party vendors who assist with payment processing, analytics, email delivery, and hosting
- Business Partners — with your consent, for integrated services
- Legal Requirements — when required by law, regulation, or legal process
- Business Transfers — in connection with a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate data
- Deletion — request deletion of your personal data
- Portability — request your data in a portable format
- Opt-Out — opt out of marketing communications at any time
These rights are supported under the California Consumer Privacy Act (CCPA), the Florida Digital Bill of Rights, and the General Data Protection Regulation (GDPR) where applicable.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. To request data deletion, contact us at privacy@skeyewatch.com.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. For details on the cookies we use and how to manage your preferences, see our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.
10. International Data Transfers
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. External Policies
For the SKEYEWATCH, INC. customer live video policy and data privacy practices related to video surveillance products, please visit skeyewatch.com/customer-live-video-policy-data-privacy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- SKEYEWATCH, INC.
- 15506 County Line Road, Spring Hill, FL 34610
- Email: privacy@skeyewatch.com
- Phone: 1-888-998-7767