When Monthly Subscription Charges Begin

Overview

Your monthly Dispatch360 subscription billing begins when your equipment ships from our facility — not when it is installed or first used. This is a common question from new customers and this article explains exactly why billing starts at shipment.

Billing Schedule

Monthly subscription billing begins on either the 1st or the 15th of the month, depending on when your equipment ships.

Equipment Ships	Billing Starts
Before the 1st of the month	Billing starts on the 1st
After the 1st of the month	Billing starts on the 15th

Why Billing Starts at Shipment

When your equipment ships, your cellular network service and SIM card are provisioned and activated by the carrier. This means your account is live and connected — even before the hardware arrives at your facility or is installed on your vehicles. Because these services are active from the moment the equipment leaves our facility, monthly billing begins at that point.

What Your Monthly Subscription Includes

Your monthly subscription is not just a software fee. It covers:

• Full access to the Dispatch360 platform and all features included in your plan
• Cellular data service for your GPS and telematics units
• SIM card provisioning and carrier management
• US-based customer support during business hours
• Automatic platform updates and improvements
• Access to the Dispatch360 knowledge base and documentation

Questions About Your Billing Start Date

If you have questions about when your billing began or want to confirm your billing schedule, contact our billing team: billing@dispatch360.com or +1 (888) 998-7767.