Give Your Customers the Visibility They Expect — Without Interrupting Your Dispatchers
Customer Portal Software That Reduces Dispatcher Interruptions and Builds Customer Trust.
Before Dispatch360: a contractor calls your dispatch team to ask where their load is. The dispatcher stops managing the operation, looks up the truck, calls the driver, calls the customer back. This happens six times before 9 AM.
After Dispatch360: the contractor logs into the Dispatch360 customer portal and sees exactly where their delivery is, when it will arrive, and what their digital ticket shows. They do not call. Your dispatcher keeps managing the operation. Customer relationships improve because the information is always available — not available when a dispatcher has a free moment.
Do You Suffer From Where Is My Truck Syndrome?
WMTS (Where Is My Truck Syndrome) affects thousands of dispatchers and their customers every single day. Symptoms include: excessive phone calls asking about truck location, dispatcher frustration, customer anxiety, and the repeated utterance of four specific words: WHERE. IS. MY. TRUCK.
Dispatch360 is the cure for WMTS.
Sound familiar? You are not alone. Where Is My Truck Syndrome affects concrete and aggregate customers everywhere — and it is 100% caused by operations running without a live customer portal. The good news: it is completely preventable.
Every Call Asking 'Where Is My Truck?' Is Time Your Dispatcher Is Not Spending on the Next Load.
In a high-volume concrete or aggregate operation, dispatcher interruptions have a direct cost. A three-minute status call costs three minutes of dispatch attention — multiply that by the number of active customers on a busy morning and you have a dispatcher who is spending a meaningful portion of their shift answering questions instead of managing trucks. The customer portal in Dispatch360 was not built as a convenience feature. It was built because that call should never have to happen. When customers have access to their own delivery information live, the interruptions stop.
What the Customer Portal Looks Like From the Customer Side.
A customer logs into the Dispatch360 portal with their own credentials. They see their active orders, each with a live status — in queue, loaded, in transit, on site, delivered. They see the GPS location of their truck on a map. They see the estimated arrival time, updated live as the truck moves. When the delivery is complete, the digital ticket is available for download immediately. They can submit delivery requests, view their complete delivery history, and access payment records — all without contacting your team. From your team's side, every customer has a complete order and ticket history in one place.
See It in Action
Watch the Customer Portal in Action
A live walkthrough of the Dispatch360 customer portal — from login to live delivery tracking to digital ticket access.
What Customer Portal Does for Your Operation.
Live Delivery Tracking
Customers see their truck on the map and a live ETA — updated as the truck moves, not estimated at order creation.
Digital Ticket Access
Signed delivery tickets are available in the portal the moment the driver completes the delivery. No waiting, no emailing.
Payment History
Complete payment history accessible by the customer at any time. Reduces accounts receivable calls alongside delivery status calls.
Third-Party Hauler Visibility
Customers see both company trucks and subcontractor haulers in one portal view. The full picture, regardless of who is driving.
Multi-User Access
Multiple contacts at a customer company can have portal access with different permission levels — project manager, payment contact, owner.
Built-In, Not Bolt-On
The customer portal is part of the Dispatch360 platform — not a separate product, not a third-party integration. It shares the same live data as the dispatch dashboard.
Order Requests
Customers can submit delivery requests directly through the portal — including preferred date and time. Every request goes to the dispatcher for review and approval before it is confirmed. If the requested date or time is not available, the dispatcher updates the request and notifies the customer before anything is finalized. No confusion, no assumed confirmations.
Works With
Related Features
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Get a Custom Demo
See the Customer Portal in Action.
Live delivery tracking, order history, and digital approvals — all self-service for your customers.
- No pressure. No generic pitch.
- See the actual platform — not a slide deck.
- Personalized to your fleet size and industry.
"A mature, cloud-based dispatch platform developed by industry veterans — an impressive platform that deserves serious attention."
— Concrete Products Magazine