DISPATCH360 BATCHING SYSTEM INTEGRATION
Batching System Integration That Connects Your Plant to Dispatch360 — Automatically.
Before Dispatch360: An order gets taken by a dispatcher or sales person. Someone calls the batch plant. Or it gets written on a whiteboard. Or the driver shows up with a paper ticket and the batcher reads it and manually enters what to load. By the time the truck pulls away, something may have been lost in translation — a quantity, a delivery time, a special mix specification. Duplicate entry. Room for error at every step.
After Dispatch360: The order is taken once in Dispatch360. When the truck is ticketed, that ticket pushes automatically to the batch plant — the batcher already knows exactly what to load before the driver arrives. No phone call. No paper ticket handoff. No duplicate entry. The data that created the order is the data that loads the truck.
* Automatic batching integration requires a compatible batching system with API or ULINK protocol support. Not all systems are supported. Confirm compatibility on your demo call.
Every Manual Step Between Your Order and Your Batch Plant Is an Opportunity for Error.
In a ready-mix operation, the same order information needs to exist in at least two places — the dispatch system and the batch plant. Most operations bridge that gap today with phone calls, shared spreadsheets, whiteboards, or drivers showing paper tickets to the batcher at the window. Some operations maintain their own internal cloud documents just to communicate daily loads to the plant. Every one of those handoffs is a place where a quantity gets misread, a mix specification gets lost, or a delivery time gets miscommunicated.
The problem compounds across a busy shift. A dispatcher managing twenty trucks is also fielding calls from the batch plant confirming order details that should already be there. Drivers are waiting at the window while the batcher manually enters what the tablet is showing them. The inefficiency is not one big failure — it is dozens of small friction points that add up to a slower, more error-prone operation every single day.
What Batching Integration Looks Like Inside Dispatch360.
When a dispatcher or sales person takes an order in Dispatch360, the ticket generated for each load can automatically push to your batch plant's system. The batcher sees the ticket details, mix specifications, and load quantities without anyone making a phone call or entering data a second time. When the driver pulls up to the plant, the batcher is already ready to load.
This works when your batching system supports API-based integration or the industry-standard ULINK protocol — most modern, actively maintained batching platforms used by concrete producers today do. If your system is compatible, the connection between Dispatch360 and your batch plant is seamless and automatic. If your batching system is older or does not support integration, Dispatch360 still streamlines the operation significantly. The driver has the full digital delivery ticket on their tablet to show the batcher at the window — a major upgrade from paper. The only step that remains manual is the batcher reading the tablet and loading accordingly.
Batching integration also drives the first three delivery cycle statuses in Dispatch360. When a truck arrives at the plant and the ticket is generated, the status moves to Ticketed — or Printed if your operation uses paper tickets at the batch plant rather than Dispatch360 eTicketing. When loading begins, the status moves to Loading. When the truck is fully loaded and ready to depart, it moves to Loaded. These three statuses update automatically through the batching integration, giving the dispatcher real-time visibility of every truck's plant-side status.
Once the loaded truck exits the yard geofence, GPS tracking takes over and the delivery cycle moves to To Job automatically — no manual trigger required. From that point, every subsequent status in the delivery cycle — On Job, Start Pour, End Pour, Begin Wash, End Wash, To Plant, At Plant — updates through GPS, sensors, or driver input on the tablet, all the way through the completed delivery and return to the plant.
* Displays as "Printed" for operations using paper tickets at the batch plant rather than Dispatch360 eTicketing.
What Batching Integration Does for Your Operation.
Ticket Pushes to the Batch Plant Automatically
When a truck is ticketed in Dispatch360, that ticket pushes to your compatible batch plant system automatically. The batcher knows exactly what to load before the driver arrives — no phone call, no paper ticket handoff, no duplicate entry.
Mix Specifications Transfer Exactly
Mix designs, load quantities, and special instructions transfer from Dispatch360 to the batch plant exactly as entered — no transcription, no interpretation, no margin for error between what was ordered and what gets loaded.
One Entry. Two Systems. Zero Duplication.
The order is entered once by the dispatcher. When the truck is ticketed, that ticket data flows to the batch plant automatically — Dispatch360 and the batch plant share the same load information from that point forward — eliminating the spreadsheets, whiteboards, and phone calls that bridge the gap in most operations today.
Drives the First Three Delivery Cycle Statuses
Ticketed, Loading, and Loaded — the three plant-side delivery cycle statuses — update automatically through batching integration. The dispatcher sees each truck's plant status in real time from the moment it arrives at the window to the moment it leaves loaded.
GPS Takes Over When the Truck Leaves the Yard
The moment a loaded truck exits the plant yard geofence, GPS tracking takes over and the delivery cycle advances to To Job automatically. From that point, every delivery status updates through GPS and driver input on the tablet — no manual triggers.
Tablet Fallback for Non-Integrated Systems
If your batching system is not compatible with API integration or ULINK, the driver's tablet serves as the bridge — showing the full digital delivery ticket to the batcher at the window. Still a major upgrade from paper, and the rest of your operation runs fully on Dispatch360.
Compatible with Most Major Batching Platforms
Dispatch360 connects with most widely used batching systems in the concrete industry through API integration or the industry-standard ULINK protocol. Very old legacy systems with neither may not be supported. Confirm your specific system on the demo call before committing to anything.
Is Your Batching System Compatible?
Dispatch360 connects with most major batching platforms used by concrete producers today through API-based integration or the industry-standard ULINK protocol. Most modern, actively maintained systems support one or both. Very old legacy systems or proprietary closed platforms with neither may not be supported.
If your operation uses a system that is not compatible, Dispatch360 still streamlines dispatch, eTicketing, GPS tracking, and customer visibility — the plant window step just stays manual a little longer. Mention your specific batching system by name on your demo call and our team will confirm compatibility before you commit to anything.
Schedule a Demo to Confirm Compatibility →Batching Integration — Common Questions
Which batching systems does Dispatch360 integrate with?
Dispatch360 integrates with most of the leading batching systems used by concrete producers in North America. Confirmed compatible systems include Marcotte (now a Command Alkon product) via ULINK and advanced web services, Erie Strayer, CommandBatch, Jonel, and BatchTron, among others. Integration is supported through API-based connections or the industry-standard ULINK protocol depending on what your batching system supports.
If your batching system is not on this list it does not necessarily mean it is incompatible — many systems support ULINK or API integration even if they are not listed here. The best way to confirm is to mention your specific batching system by name on your demo call. Our team will verify compatibility before you commit to anything.
How does batching system integration work in Dispatch360?
When a dispatcher takes an order in Dispatch360, the ticket for each load pushes automatically to your batch plant’s system. The batcher sees the ticket details and mix specifications without any phone call or manual entry. When the driver arrives at the plant, the batcher is already ready to load. The first three delivery cycle statuses — Ticketed, Loading, and Loaded — update automatically through the integration and are visible in real time on the Dispatch360 dispatch board.
What happens if my batching system is not compatible with Dispatch360?
If your batching system does not support API integration or ULINK, Dispatch360 still streamlines the majority of your operation. The driver has the full digital delivery ticket on their tablet to show the batcher at the window — a significant improvement over paper. All GPS tracking, eTicketing, order management, customer portal visibility, and reporting still run fully on Dispatch360. The only step that stays manual is the batcher reading the tablet ticket and loading accordingly.
Does Dispatch360 replace my batching system?
No. Dispatch360 is a dispatch management platform — it does not replace your batching system. It integrates with it. Your batching system continues to manage production, mix design, and plant operations exactly as it does today. Dispatch360 connects the dispatch side of the operation to the plant side, eliminating the manual handoff between the two systems.
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Connect Your Plant to Your Dispatch System. Automatically.
See the full order-to-batch-plant workflow in a live demo — from order entry in Dispatch360 through ticket generation and automatic push to your batch plant, through the delivery cycle, all the way to signed eTicket at the job site. We will confirm compatibility with your specific batching system before you commit to anything.
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"Dispatch360 is the only platform we've seen purpose-built for construction materials fleets — not retrofitted from a generic logistics tool."
— Industry Review